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FAQ
Frequently asked questions
Because our items are made-to-order, we do not accept returns or exchanges for size or style preferences. However, if there’s a problem with an order—like a manufacturing error or a damaged item—we’ll offer a free reprint or a refund. We take full responsibility for these cases; you just need to contact us within 3 days of receiving your order with photos of the issue. We will advise your next steps once this information is received. Please contact us at support@designatedbydesign.com.(support@designatedbydesign.com)
If you want to quickly see the shipping cost for a single item:
• Go to the chosen product.
• Open the product you’re interested in.
• Scroll down to the shipping link under the product image.
You’ll find rates for major destinations and info on additional product shipping costs.
* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Go to the link for shipping and select a country for more precise fulfillment and delivery times.
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout or read more about shipping calculations in the shipping section.
*** From Oct 15 to Jan 17, a $0.40 surcharge will be added to all orders with a US destination address.
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